Forest City Realty Trust, Inc.

  • Revenue Control and Collections Specialist

    Employment Type
    Regular Full-Time
    Job Location : Address
    127 Public Sq
    Job Location : City
    Job Location : State/Province
    Requisition ID
  • Overview

    Forest City Realty Trust, Inc. is a NYSE-listed national real estate company engaged in commercial and residential real estate throughout the United States. Forest City Associates are committed to creating superior communities where people LIVE, WORK, SHOP and STAY!


    We are searching for a talented Revenue Control and Collections Specialist to be based out of our corporate offices located in Cleveland, Ohio.


    As the Revenue Control and Collections Specialist, you will be responsible for the review of documents and property management system data to ensure administrative compliance with policy and procedure, to maintain regulatory compliance, and to maintain 404 controls for portfolio assets.  The Revenue Control and Collections team currently supports 18,000+ units in our multi-family portfolio and is the liaison between the Forest City cash management and property teams. Top candidates for this role will have the ability to work in a high volume, fast paced environment utilizing exceptional organization, oral and written communication and multi-tasking skills. 


    Forest City associates enjoy working in a collaborative, casual work environment located in the Key Tower on Cleveland's Public Square.


    • Reviews resident lease applications and lease documents, final move out account statements for refund or debt validity and bank deposit transactions, ensuring proper documentation, approval and accurate entry in the property management system.
    • Investigate and resolve issues and/or problems which may arise from resident and property associate inquiries, inadequate documentation, property management software questions and resident account reconciliations. Perform telephone support for site associates to instruct or resolve questions relating to the property management software or resident accounts. Maintain the knowledge of regulations or procedures to be able to conduct detailed research and investigation as needed with minimal or no management supervision, in an accurate and timely manner.
    • Maintain resident/property files in accordance with record retention policies.
    • Reviews month end reports and other summary reports for accurate and timely processing. Prepares simple reconciliations of property management system activity to SAP.       


    • This position requires a High School Diploma / GED.
    • 1-2 years of required experience in accounts receivable or other bookkeeping position. Must have experience in the residential property management field.
    • Required skills for the position include: accuracy, detail oriented, timely, respect for policies, customer service oriented, organized, Excel, and good communication skills.
    • This position requires up to 10% travel.



    Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information


    Drug free workplace


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