Forest City Realty Trust, Inc.

Resident Services Coordinator

Customer Service/Support
Employment Type
Regular Part-Time
Job Location : Address
2 South 25th Street
Job Location : City
Job Location : State/Province
Requisition ID


Forest City Realty Trust, Inc. is a NYSE-listed national real estate company engaged in commercial and residential real estate throughout the United States. Forest City Associates are committed to creating superior communities where people LIVE, WORK, SHOP and STAY!


We are searching for a talented Part-Time Resident Services Coordinator to be based out of Richmond, VA. At Forest City, we are thoughtful in social responsibility and pride ourselves in fostering an inclusive and dynamic workplace that provides opportunities for continuous growth!


Coordinates general business office activities of an apartment community. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate associates. First point of contact with resident and provides high level of customer service. Plans, implements and promotes social and recreational programs for property residents.


The required schedule for this position is Tuesday and Thursday from 2:00pm - 8:00pm and Saturday 10:00am - 2:00pm. 


  • First point of contact with residents. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate associates.
  • Prepares service requests, works closely with service contractors to ensure jobs are handled appropriately.              
  • Maintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal. Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures. Must serve as the property liaison between residents and all property personnel not limited to the corporate department. Assists with legal property issues and prepares legal demands.                
  • Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance while performing tasks.              
  • Receives, logs and distributes packages to residents and obtains signature for package delivery.
  • Performs administrative functions including, but not limited to: answering and screening telephone calls, typing and proofreading materials, preparing routine correspondence, scheduling appointments, screening and distributing incoming mail, maintaining files and records, schedule meeting rooms and insuring deposits are paid and contracts are signed.
  • Manages all resident retention and renewals. Must provide and report weekly updates on renewals. Must meet or exceed the monthly budgeted renewal closing ratio.                            
  • Social Media Ambassador for the property.


  • This position prefers a High School Diploma/GED.        
  • Additional degrees that are preferred for this position include: Associate Degree in General Studies.
  • 1-2 years of required experience in Customer Service and Resident Retention.
  • Required skills for this positon include: customer service, personal accountability, reasoning, negotiations, Microsoft Office, respect for policy, and communication.
  • This position requires up to 10% travel.

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information


Drug free workplace


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