Forest City Realty Trust, Inc.

Resident Services Coordinator

Category
Administrative/Clerical
Employment Type
Regular Full-Time
401 S 12th St
Arlington
VA
Requisition ID
2017-2625

Overview

Forest City Realty Trust, LLC, is a NYSE-listed national real estate company engaged in commercial and residential real estate throughout the United States. Forest City Associates are committed to creating superior communities where people LIVE, WORK, SHOP and STAY!

 

We are searching for a talented Resident Services Coordinator to be based out of Arlington, VA. At Forest City, we are thoughtful in social responsibility and pride ourselves in fostering an inclusive and dynamic workplace that provides opportunities for continuous growth!

 

Coordinates general business office activities of an apartment community. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate associates. First point of contact with resident and provides high level of customer service.

Responsibilities

 

  • First point of contact with residents. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate associates
  • Prepares service requests, works closely with service contractors to ensure jobs are handled appropriately
  • Maintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal. Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures
  • Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance while performaing tasks
  • Receives, logs and distributes packages to residents and obtains signature for package delivery
  • Performs administrative functions including, but not limited to: answering and screening telephone calls, typing and proofreading materials, preparing routine correspondence, scheduling appointments, screening and distributing incoming mail, maintaining files and records, schedule meeting rooms and insuring deposits are paid and contracts are signed

Qualifications

  • A high school diploma or GED is required. Vocational training or some college courses completed is preferred
  • In addition to the education outlined above, 1-2 years of customer service experience
  • Good customer service skills
  • Good communication skills

 

 

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information

 

Drug free workplace

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