Forest City Realty Trust, Inc.

Customer Service/ Experience Manager

Category
Property Management
Employment Type
Regular Full-Time
1801 Wedemeyer
San Francisco
CA
Requisition ID
2017-2569

Overview

Forest City Realty Trust, LLC, is a NYSE-listed national real estate company engaged in commercial and residential real estate throughout the United States. Forest City Associates are committed to creating superior communities where people LIVE, WORK, SHOP and STAY!

 

We are searching for a talented Experience Manager to be based out of our property The Presidio in San Francisco. At Forest City, we are thoughtful in social responsibility and pride ourselves in fostering an inclusive and dynamic workplace that provides opportunities for continuous growth!

 

The Experience Manager is responsible for executing all aspects of customer service and resident relations within the property. Responsible for scheduling all activities on site and off site as well as event programming of the community including, but not limited to, planning/detailing, executing/servicing, billing, and follow up. This position oversees the doormen and front desk associates including, but not limited to, recruitment, selection, performance, management, training, safety and implementation of operating procedures. This position is responsible for leasing vacant units, follow up and all aspects of leasing and marketing.

Responsibilities

  • Assist with recruiting and hiring. Oversees front desk employees, scheduling, training and maintains quality of customer service as well as the experience they create
  • First point of contact with residents. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues
  • Greets residents and visitors. Keeps lobby bulletin board up to date with information of interest to residents
  • Meets with residents regarding community and outreach resources. May create, design and write copy for a monthly newsletter
  • Key coordinator in social networking media marketing
  • Plans and implements social and recreational programs for property residents such as movies, game nights and other social events. Keeps informed of city wide initiatives and events. Establishes and maintains ongoing contact with sources of information. Makes dinner, theater and local recreation reservations for residents
  • Establishes and maintains contacts with area service organizations, fine arts, community services, government organizations and educational facilities to provide a connection to the residents
    Maintains records and monitors activities budget. Prepares service requests, works closely with service contractors to ensure jobs are handled appropriately
  • Maintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal. Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures
  • Meets with prospective residents, identifies their housing needs, interviews them to determine eligibility based on established criteria, shows vacant and model suites and property amenities. Quotes established rental rates and promotions. Makes follow-up calls, sends follow-up literature and pursues rental status. Collects funds related to applications, security deposits and rentals
  • Conducts move-in and move-out inspections of apartments to determine applicable charges for damages. Conducts inspections to determine market readiness and implements high quality standards of cleanliness and aesthetic appearance. May perform interim unit inspections
  • Performs administrative functions including, but not limited to: answering and screening telephone calls, typing and proofreading materials, preparing routine correspondence, scheduling appointments, screening and distributing incoming mail, maintaining files and records, schedule meeting rooms and insuring deposits are paid and contracts are signed

Qualifications

  • High school diploma or GED is required. An associate degree from an accredited college or university with a focus in property management or related discipline is preferred. Depending on property needs, may require valid driver’s license
  • In addition to the education outlined above, 1-2 years of supervisory experience and 2-3 years of sales or leasing experience is required
  • Good customer service skills and good communication skills
  • Working knowledge of fair housing laws, affordable housing programs, and proven property management performance
  • Must possess good computer skills including Microsoft Office (Word, Excel, and Outlook); One-Site experience preferred

 

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information

 

Drug Free Workplace

 

#LI-KS1

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.